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FAQs

Frequently Asked Questions

General Questions

Yes! We offer bulk pricing for custom orders. Please email bulk custom order inquiries to: design@primpour.com

Of course! We are constantly seeking out new inspiration and ideas. So let the suggestions flow! But just like we like our bottles, please keep them clean.

We encourage all of our stylish customers to sign up for our newsletter. This will allow you to receive notification when new items become available. Also, please join us on social media for the latest updates and lifestyle ideas.

PrimPour Electric Wine Openers include a 90 day limited warranty. This warranty is based on manufacturer defects only and does not cover negligence or misuse. Please note that because PrimPour Electric Wine Openers are all limited edition patterns, if a replacement is warranted it will be from patterns available at that time. The customer is responsible for all shipping associated with warranty returns/exchanges.

PrimPour Botle Drape

It is recommended that you do not overstretch your Bottle Drape when applying it to any bottle. Also, pouring towards the tie knot will reduce the possibility of your bottle drape coming in contact with poured fluids and therefore preventing staining.

If you should need to clean your Bottle Drape, spot cleaning with a damp cloth and air drying is recommended.

Because each PrimPour accessory is hand made, variations in pattern, size, design, and color may be noted.

Yes. The bow is hand sewn to the absorbent elastic inner ring at the knot. However it can be untied or tightened as needed.

Shipping/Returns

We currently ship to the United States. Receive complimentary shipping in the U.S. on orders of $49 and above. All other orders $3.99 flat fee.

If for any reason you are not completely satisfied with your purchase, you may return your item(s) within 30 days of purchase. Sale items are final sale.

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it cannot be modified.

As soon as possible. We strive to get all orders placed by 3 p.m. CST shipped out the same day. However, processing times could run longer due to various factors.

Yes! We are fans of nature - a constant source of our inspiration. So we use recyclable and biodegradable materials whenever possible.

Transparency Code/Sticker

It is an anti-counterfeiting technology that enables customers to authenticate products.

Each Transparency code is a unique, alphanumeric non-sequential code. Transparency is the only entity that owns and has access to the code generation protocol. Additionally, Transparency keeps a record of every code generated along with the product for which it was generated and uses the information to authenticate products.

Using the app on your mobile phone, scan the Transparency sticker on the product packaging. Upon scanning, the app will show a green check mark if the code is valid and a red "X" mark otherwise.

Simply download the Transparency app from the App Store for Apple iOS or Google Play for Android.